Refund and Returns Policy

Last Updated: July 29, 2026

Thank you for shopping at ruatrxis.shop. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund and returns policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The item must be in the original packaging.
• Proof of purchase or order information must be provided.

Items Not Eligible for Return

Some items may not be eligible for return, including:

• Products that have been used, damaged, or altered after delivery
• Clearance or final sale items
• Items that cannot be returned for health, safety, or hygiene reasons

How to Request a Return

To start a return, please contact our customer service team:

Email: info@ruatrxis.shop

Please include:

• Your order number
• Your name
• The reason for the return
• Photos of the item if the product arrived damaged or incorrect

Please do not send products back before receiving return instructions from us.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.